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Cloud Support Licensing Options

Gold

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Bronze

Incidents/Calls

Unlimited

6

2

Emails/Chats

Unlimited

12

4

Dedicated Specialist

Yes

N/A

N/A

Response Time

1 Hour

4 Hour

24 Hours

Targeted Fix

1 Day

5 Days

N/A

General

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Support Ticket & Wiki

Complementary
Support Ticket & Wiki

Complementary
Support Ticket & Wiki

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