Serenity House – Case Study

About Serenity House

Serenity House provides recovery programs and extended residential care for individuals struggling with substance abuse. Their services include halfway houses, outpatient support, and soon, a nonprofit grocery store. The organization needed a secure inventory solution to manage items across locations while maintaining privacy and compliance.

The Challenges of Managing Sensitive and Diverse Inventory

Before BarCloud, Serenity House relied on manual tracking methods that made it nearly impossible to maintain visibility across multiple facilities. Staff were using spreadsheets and handwritten notes to manage everything from prescription medications to clothing and cleaning tools, leading to frequent data entry errors and incomplete records. Without a unified system, they often over-purchased supplies, misplaced critical items, or failed to track expiration dates — especially for time-sensitive medications and perishable goods.

Additionally, because Serenity House’s operations extend across several residential and outpatient locations, maintaining accurate records while staff traveled between sites was a constant struggle. The lack of mobile access meant employees couldn’t update information in real time, causing discrepancies and confusion about what was actually in stock. The organization needed a secure, on-premise Inventory System that could handle sensitive healthcare data while providing flexibility for their unique item categories and privacy requirements.